Operations Support Internship

Exaira Global (M) Sdn. Bhd.
Seremban, Malaysia
Posted on 25-Jan-2023

Job Highlights

  • Mentoring and training on the job
  • Friendly and positive work culture environment
  • Opportunity to further career with the Company

Job Description

This position is to support the Operations department by performing daily administrative tasks including to aid daily operation of the Company including processing and recording operational data, systematic filing, customer support and other duties as needed. You will be assigned to handle small projects in various functions, including but not limited to Customer Relations, Media Communication and Administration as necessary to provide you a professional industry experience during this internship program.

Job Responsibilities

  • Assist the team to achieve sales strategies and sales targets by focusing on providing smooth logistics services to customers which includes acting as a customer support representative, educating the customers/prospects about Company’s products and services as well as resolving logistics issues quickly and efficiently and escalate to management when appropriate
  • Learn and practice organizing operational data entry into the system, maintaining files and documents, project planning, and compilation of work reports
  • Develop communication skills with freight carriers, customers, and brokers by maintaining knowledge of industry terms and jargon which may include preparing shipment of packages as per clients’ request, coordinating with relevant parties, preparing the freight documents ready on time, and also booking shipments with carrier partners under the general supervision of Management to ensure a smooth and efficient delivery
  • Assist the team in solving new/existing customer problems, latest trends, ideas, and feedback on the market which includes participation in the Company’s marketing plans and creative idea content on the Company websites, social media, online newsletters, promotional emails, social events, and advertising campaigns
  • Learn people skills and technical skills such as basic administrative duties, work reporting, customers database management, working procedures, decision making, multi-tasking, teamwork collaboration, communication, and positive working attitudes

Job Requirements

  • Open to local students in any of the following areas of studies: Logistics, Transportation, Business Administration, Entrepreneurship, Business eCommerce, or related field
  • The internship period is at least 3-6 months period
  • Willingness to learn more about operations aspects in the logistics and supply chain industry
  • Strong desire to learn along with professional drive, energetic and eager to tackle new projects and ideas
  • Good English communication skills, both verbal and written
  • Competent in using computer applications (Google Sheets, Docs, and Slides)
  • Good interpersonal and communication skills with a positive work attitude
  • Able to be flexible and work in a fast-paced environment
  • No Experience is required- as long as the candidate has the willingness to learn and adapt quickly

Job Benefits

  • Mentoring and training on the job 
  • Allowance provided
  • Easy access to public transportation
  • Friendly and positive work culture environment
  • Opportunity to further career with the Company