Operations Coordinator

Exaira Global (M) Sdn. Bhd.
Seremban, Malaysia
Posted on 18-Jun-2021

Job Highlights

  • Remarkable career development plans

  • Opportunities for advanced learning

  • Enjoy a fair work-life balance

Job Description

This position is to carry out the Company’s logistics strategy making sure that the appropriate organization of operational procedures are in place. The duties include managing and tracking records of packages and freight, planning and executing the logistics requirements and adjusting the operational workflow to be more effective and efficient. 

Job Responsibilities

  • Organize operational data entry into the system, maintaining files and reporting to management
  • Oversee employee scheduling and the operational tasks has been executed as per standard works
  • Prepare shipment of packages as per clients’ request and coordinate with relevant parties to ensure a smooth and efficient delivery
  • Develop communication skills with freight carriers, customers, and brokers by maintaining knowledge of industry terms and jargon
  • Book and schedule shipments with carrier partners under the general supervision of office management
  • Ensure all required freight documents are ready on time and available when needed
  • Resolve issues quickly, efficiently, and escalate to management when appropriate
  • Answer phone calls, respond to emails, and follow up with customers in a prompt and friendly manner
  • Collaborate with team members in pursuit of the company’s goals and objectives 
  • Support the responsibilities involved with tracking freight while working on specialized projects, administrative duties and any ad-hoc tasks as assigned as per Company’s business operation and requirements

Job Requirements

  • Minimum Diploma/Bachelor’s degree in Logistics or Transportation or Supply Chain or Business Administration or related field
  • Strong knowledge of office procedures and basic data entry process
  • At least 1 year of working experience in related field is an advantage
  • Proficient in Microsoft Office (Excel & Word), Google Drive (Docs, Spreadsheets, Forms) and Email will be an added advantage
  • Excellent written and verbal communication skills with all levels, assertive and initiative
  • A meticulous and detailed-oriented person
  • Conscious of timelines and deadlines and complete multiple tasks and complete tasks on time with minimal supervision
  • Able to work independently, having good work ethics, pleasant personality, positive attitude, self-motivated, trustworthy and resourceful.
  • Must be responsible, result-oriented, outgoing pleasant personality, mature, good interpersonal communication skills, and multitasking capability
  • Possess a positive working attitude with passion to learn

Career Level: Non-Executive
Qualification: Minimum Diploma/Bachelor’s degree
Years of Experience: 1 year
Job Type: Full-Time
Job Specializations: Clerical/Administrative Support