Operations Support Internship

Job Description

This position is to support the Operations department by performing daily administrative tasks including to aid daily operation of the Company including processing and recording operational data, systematic filing, customer support and other duties as needed. You will be assigned to handle small projects in various functions, including but not limited to Customer Relations, Media Communication and Administration as necessary to provide you a professional industry experience during this internship program.

Job Responsibilities

  • Assist the team to achieve sales strategies and sales targets by focusing on providing smooth logistics services to customers which includes acting as a customer support representative, educating the customers/prospects about Company’s products and services as well as resolving logistics issues quickly and efficiently and escalate to management when appropriate
  • Learn and practice organizing operational data entry into the system, maintaining files and documents, project planning, and compilation of work reports
  • Develop communication skills with freight carriers, customers, and brokers by maintaining knowledge of industry terms and jargon which may include preparing shipment of packages as per clients’ request, coordinating with relevant parties, preparing the freight documents ready on time, and also booking shipments with carrier partners under the general supervision of Management to ensure a smooth and efficient delivery
  • Assist the team in solving new/existing customer problems, latest trends, ideas, and feedback on the market which includes participation in the Company’s marketing plans and creative idea content on the Company websites, social media, online newsletters, promotional emails, social events, and advertising campaigns
  • Learn people skills and technical skills such as basic administrative duties, work reporting, customers database management, working procedures, decision making, multi-tasking, teamwork collaboration, communication, and positive working attitudes

Job Requirements

  • Open to local students in any of the following areas of studies: Logistics, Transportation, Business Administration, Entrepreneurship, Business eCommerce, or related field
  • The internship period is at least 3-6 months period
  • Willingness to learn more about operations aspects in the logistics and supply chain industry
  • Strong desire to learn along with professional drive, energetic and eager to tackle new projects and ideas
  • Good English communication skills, both verbal and written
  • Competent in using computer applications (Google Sheets, Docs, and Slides)
  • Good interpersonal and communication skills with a positive work attitude
  • Able to be flexible and work in a fast-paced environment
  • No Experience is required- as long as the candidate has the willingness to learn and adapt quickly

Job Benefits

  • Mentoring and training on the job 
  • Allowance provided
  • Easy access to public transportation
  • Friendly and positive work culture environment
  • Opportunity to further career with the Company

Administrative Assistant

Exaira Global (M) Sdn. Bhd.
Seremban, Malaysia
Posted on 01-August-2022

Job Highlights

  • Remarkable career development plans
  • Opportunities for advanced learning
  • Enjoy a fair work-life balance

Job Description

This position is responsible for performing administrative duties to aid the daily operation of the Company including marketing, sales, and customer support.

Job Responsibilities

  • Carry out administrative duties as per Company’s business operation and requirements.
  • Provide technical support to the Company’s marketing and sales department, which includes media preparation, act as a customer service representative, and related tasks.
  • Organize data entry into the system, maintaining files, and reporting to management.
  • Prepare shipment of packages as per clients’ request and coordinate with relevant parties to ensure a smooth and efficient delivery.
  • Ensure all required documents are ready on time and available when needed.

Job Requirements

  • Minimum STPM or Diploma.
  • Knowledgeable in shipping and handling procedures, data entry, and computer literate is required.
  • Basic knowledge in digital marketing and customer service is preferable.
  • Highly proficient in spoken and written English & Bahasa Malaysia.
  • At least 1 year of working experience in the related field is an advantage
  • Possess good knowledge and skill in Microsoft Office (Excel & Word), Google Drive (Docs, Spreadsheets, Forms), Social Media (Facebook, Instagram), and Email.
  • Ability to organize assignments, multitasking, and working remotely.
  • Is a self-motivated person, self-initiative, committed, and able to work independently with minimal supervision.
  • Must be able to work as a team professionally and is a trustworthy person.
  • Possess good communication and interpersonal skills.

Career Level: Non-Executive
Qualification: Minimum STPM or Diploma
Years of Experience: 1 year
Job Type: Full-Time
Job Specializations: Clerical/Administrative Support