Job Description

The Customer Relations Assistant’s position is responsible to strengthen the Company’s customer base in which to be a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. As front-line representatives of the Company, the personnel must be patient, empathetic, passionately communicative, and always be highly motivated to give their best assistance to the clients’ needs in logistics solutions, with an end goal to increase the Company’s revenues and growth.

Job Highlights

• Mentoring and training on the job
• Friendly and positive work culture environment
• Opportunity to further career with the Company
• Enjoy a fair work-life balance

The position is suitable for students or part-time job seekers, which may up to 4 hours a day or total less than 10 hours per week, depending on his/her availability. The tasks is mostly using computer and software systems, however he/she is expected to be physically available at the Company premise to carry out the given tasks.

Job Responsibilities

• Perform a series of regular follow-up tasks to potential leads and existing clients through the marketing funnel such as arranging in-person meetings, emails, social media accounts, texting, or phone calls according to Company’s standard operating procedures
• Present the Company’s products and services information to customers as per customers’ needs, interests, and viability to drive sales, which includes handling incoming inquiries to assist their needs, solving their problems professionally, and providing services quotations
• Coordinate with the Marketing and Operations team to accommodate any clients’ needs that arise from time to time which includes materials and media preparation
• Upkeep the customer relationship management database at all times and prepare performance reports on time, organize data entry into the system, maintaining files, and reporting to management
• Provide and practice excellent sales and high-class customer service, maintain good customer relationships with new leads and existing clients with a focus on generating the revenues

Job Requirements

• Open job seekers in any of the following areas of studies: Mass Communications, Business Administration, Business Studies, Human Resource, Entrepreneurship, Business eCommerce, Logistics & Transportation, Supply Chain or related field
• Highly proficient in spoken and written English & Bahasa Malaysia
• No working experience required as long as the candidate has the willingness to learn and adapt quickly
• Prior working experience in related industry will be an advantage to adapt with the given tasks such as office procedures and basic data entry process
• A resilience and determine person
• An active listener with outgoing pleasant personality, mature, and good social etiquette
• Must be responsible, result-oriented, good time management and analytical skills
• Must have strong interpersonal and communication skills across a variety of channels (email, social media, phone, etc.) as well as strong decision-making capabilities
• Required skill(s): Competent in using computer and applications such as Google Drive (Google Sheets, Docs, Slides, Forms, Email), Microsoft Office Word and Excel, Canva
• Preferred skill(s): People Skills, Customer Service Skills, Analytical Skills

The applicants with unique personality, with additional characteristics such as the following may be considered for a full-time position, according to their education background, working skills and competencies:

• A meticulous, strong customer service skills and attention to details person
• A good communicator and a great team collaborator with a positive work attitude
• Willingness to learn, highly energetic and have strong desire to pursuit the Company’s vision
• Conscious of timelines and deadlines, complete multiple tasks on time with minimal supervision
• Able to work independently, having good work ethics, pleasant personality, positive attitude, flexible, self-motivated, trustworthy and resourceful
• Strong desire to learn along with professional drive, energetic and eager to tackle tasks assigned

Career Level: Non-Executive
Qualification: Minimum Diploma degree
Years of Experience: 0-0.5 year
Job Type: Full-Time / Contract / Temporary / Part-Time
Job Specializations: Clerical/Administrative Support/Customer Services

Career Advancement Opportunity

This is an entrance position for anyone who would like to pursue a career with the Company. He/She who possesses the quality of leadership, high self-motivation, showing outstanding problem solving capabilities, in addition to having a working competency experience up to 6 month, he/she can advance his/her career to be a Customer Relation Executive, Client Account Executive (Executive Level) or positions in any other Departments (Logistics, Marketing, HR, Finance) deemed suitable to his/her competencies and passion.

For a Part-Time position, this is also a great opportunity to grow your career at Exaira, which provides an opportunity for both the Company and you to evaluate if there is a good fit.