Job Description

This position is responsible for setting up effective strategies to expand the Company’s customer base in which to generate new prospects and qualified sales leads and convert them into becoming paying customers. As front-line representatives of the Company, the person must often create their best first impression and always be highly motivated to give their best assistance to the clients’ needs in logistics solutions, with an end goal to increase the Company’s revenues and growth.

Job Responsibilities

• Develop sales strategies to draw in potential leads and new customers such as through initiate contacts via inquiries generated from the marketing aspects
• Provide and practice excellent sales and high-class customer service with a focus on inbound prospects such as contacting leads, qualifying them as prospects as well as educating the prospects about the Company’s products and services.
• Present products and services information to customers as per customers’ needs, interests, and viability to drive sales
• Connect the solid leads through the marketing funnel such as arranging in-person meetings, emails, texting, or phone calls according to Company’s SOP to ensure the Company’s daily, weekly, and monthly sales targets are met
• Perform a series of regular follow-up tasks to potential leads and customers and maintain good customer relationships with existing customers
• Upkeep the customer relationship management database at all times and compile sales performance reports on time
• Analyze the revenue reports, customers’ surveys, and financial data to prepare budgets, pricing forecasts, and sales goals for the coming year or quarter
• Coordinate with the Operation/Customer Support team to resolve any client issues that arise such as complaints, objections, and queries

Job Requirements

• Candidate with Bachelor’s Degree in any principles is an advantage
• Highly proficient in spoken and written English & Bahasa Malaysia
• A resilience and determine person
• An active listener with an outgoing pleasant personality, mature, and good social etiquette
• Must be responsible, result-oriented, good time management and analytical skills
• Must have strong interpersonal and communication skills across a variety of channels (email, social media, phone, etc.). as well as strong decision-making capabilities
• Must have strong customer service skills, a great team player, and attention to detail

The applicants with a unique personality, with additional characteristics such as the following, may be considered for a full-time position, according to their educational background, working skills, and competencies:

• A meticulous, detailed-oriented person with good analytical skills
• A good communicator and a great team collaborator with a positive work attitude
• Willingness to learn, highly energetic, and have a strong desire to pursue the Company’s vision
• Responsible, conscious of timelines and deadlines, and complete tasks on time with minimal supervision
• Able to work independently, have good work ethic, pleasant personality, positive attitude, flexible, self-motivated, trustworthy, and resourceful
• Strong desire to learn along with professional drive, energetic and eager to tackle tasks assigned

Career Level: Executive, Non-Executive
Qualification: Minimum Bachelor’s degree for Executive, Diploma for Non-Executive
Years of Experience: 1 year
Job Type: Full-Time, Contract
Job Specializations: Sales/Marketing, Customer Support

Career Advancement Opportunity:
He/She who possesses the quality of leadership, high self-motivation, showing outstanding problem solving capabilities, in addition to having a working competency experience up to 1 year, he/she can advance his/her career to be an Client Account Executive (Executive Level).